Browser Compatibility Guide: Getting the Best AMAU Experience

Using a modern, up-to-date browser helps ensure that videos, courses, and community features on AMAU work smoothly. Older browsers or outdated versions may cause playback issues, login problems, or missing features.

For the best experience, use one of the recommended browsers below.

Recommended Browsers

We recommend using the latest version of one of the following browsers:

• Google Chrome — Best overall compatibility and performance
• Mozilla Firefox — Reliable alternative with strong privacy features
• Microsoft Edge — Fast Chromium-based browser
• Apple Safari — Optimised for Mac and iOS devices

Note: Internet Explorer is not supported and should not be used.

Update Your Browser

Keeping your browser updated ensures the best performance and compatibility.

Chrome Menu (⋮) → Help → About Google Chrome

Firefox Menu (☰) → Help → About Firefox

Safari Safari → About Safari (updates through macOS updates)

Edge Menu (⋮) → Help and Feedback → About Microsoft Edge

Clear Cache and Cookies

Stored browser data can sometimes interfere with playback or login.

Chrome Settings → Privacy & Security → Clear Browsing Data

Firefox Settings → Privacy & Security → Clear Data

Safari Preferences → Privacy → Manage Website Data → Remove All

Edge Settings → Privacy, Search, and Services → Clear Browsing Data

Use Private or Incognito Mode

Opening the site in incognito/private mode disables browser extensions and uses default settings.

If AMAU works correctly in this mode, a browser extension may be causing the issue.

Close Unnecessary Tabs and Apps

Having many browser tabs or applications open can slow down your device and affect video playback.

For better performance:

• Close unused tabs
• Shut down background applications
• Restart your browser if needed

Restart Your Device and Router

Restarting your device and internet router can resolve many temporary issues.

• Restart your computer, tablet, or phone
• Restart your router (unplug for about 30 seconds)

Mobile Browsing

AMAU can be accessed through mobile browsers, but the dedicated AMAU mobile apps provide the best experience.

Benefits of the mobile apps include:

• Faster playback
• More reliable navigation
• Full access to community and mentorship features

Note: Some mobile browsers, especially in-app browsers (such as those inside social media apps), may cause login or playback issues.

Watching on TV

Many Smart TV browsers are outdated and may not support streaming properly.

For the best TV experience, use one of the following:

Native TV Apps Available for:

• Roku
• Apple TV
• Android TV
• Fire TV
• Samsung TVs (2022 and newer)

Casting from Another Device

You can also cast lessons from your phone or computer using:

• Chromecast • AirPlay

Ensure both devices are connected to the same Wi-Fi network.