Reporting a Bug or Filing a Complaint at AMAU

Updated

While using the AMAU platform, you may occasionally encounter technical issues or other concerns that affect your learning experience. If something is not working as expected, we encourage you to report it so our team can investigate and resolve the issue.

Your feedback helps us maintain a reliable platform and improve the experience for all students.

Why Reporting Issues Is Important

Reporting problems helps us:

  • Resolve technical issues that interrupt learning

  • Identify and correct mistakes in content

  • Improve the platform for the wider student community

Even small reports can help us spot patterns and fix problems more quickly.

What You Can Report

Students are encouraged to report any issue that affects their ability to use the platform or benefit from the content. This may include:

Technical Issues

  • Video playback problems

  • Audio issues

  • Subtitles not working correctly

  • Buffering or app performance issues

Access Problems

  • Login difficulties

  • Subscription or payment errors

  • Courses or lessons not appearing correctly

Content Issues

  • Typos or errors in lessons

  • Incorrect references or possible inaccuracies

  • Subtitle mistakes

Platform or Community Concerns

  • Problems with platform features

  • Issues within the community environment

  • Notifications not working properly

If something seems incorrect or broken, it is always better to report it.

How to Report a Bug or File a Complaint

The simplest way to report an issue is by contacting the AMAU support team via email.

📧 helpdesk@amauacademy.com

When sending your report, please include:

  • Your name

  • A clear description of the issue

  • The lesson, page, or feature affected

  • Steps to reproduce the issue (if possible)

  • Screenshots or screen recordings if available

Providing these details helps our team identify the problem and respond more quickly.

After You Submit a Report

Once your message is received, the support team will review the issue and respond if additional information is needed. Some problems may take time to investigate, especially if they require technical fixes or content review.

If the issue continues after your report, you can reply to the same email thread so the team can follow up.

A Note for Students

If you notice something that appears incorrect or broken, please do not hesitate to report it. Your feedback helps us maintain the quality and reliability of the platform for everyone.

By reporting issues thoughtfully, you contribute to improving the learning environment for the entire AMAU community.

If you ever need assistance, the support team is here to help.

If you face any issue please contact helpdesk@amauacademy.com