Why Was I Charged Again?

Assalamu alaikum wa rahmatullahi wa barakatuh, dear student of knowledge.

If you notice a charge you were not expecting, it may be related to your subscription or account details. In many cases, the reason is simple and can be clarified quickly.

Common Reasons for Multiple Charges

Multiple accounts
Sometimes a student may already have an AMAU account but accidentally creates another one using a different email address.

Different email addresses across devices
Signing in with a different email on another device can sometimes lead to a second subscription being created.

Billing cycle timing
Charges may appear again when a monthly or annual subscription renews at the start of a new billing period.

How to Resolve This

If you are unsure why you were charged, please contact our Customer Support Team and include the following information:

• The email address associated with your AMAU account (or accounts)
• Any screenshots or receipts showing the charge
• A short description of the issue

You can contact Customer Support at:

helpdesk@amauacademy.com

Our team will review your request and help clarify the charge.